At Dorian Solutions, we strive to provide our customers with the best possible hosting services. However, we understand that there may be times when you are not completely satisfied with our services. Our refund policy is designed to provide you with a fair and simple process for requesting a refund.

  1. Eligibility for a refund

You are eligible for a refund if you are not satisfied with the services that you have received from us. If you are experiencing technical issues with your hosting account, please contact our support team before requesting a refund. We will make every effort to resolve any issues that you may be experiencing.

  1. Refund process

To request a refund, please contact our support team with a clear explanation of the reason for your request. We will review your request and respond to you within a reasonable time frame. If your refund request is approved, we will process the refund within a reasonable time frame.

  1. Refund amount

If your refund request is approved, you will be refunded the full amount of your hosting fee, minus any setup fees or additional costs that may have been incurred.

  1. Refund exceptions

We do not offer refunds for any additional services such as domain registration or SSL certificates, and any other services that are not related to hosting services.

  1. Cancellation

You can cancel your hosting service at any time by contacting our support team. If you cancel your service before the end of your billing period, you will not be eligible for a refund of any unused portion of your hosting fee.

  1. Changes to refund policy

We reserve the right to make changes to this refund policy at any time. Your continued use of our services following any changes to this policy will be deemed to be your acceptance of such changes.

  1. Contact us

If you have any questions about this refund policy or our refund process, please contact us. Our contact information is provided on our website.

Please note that this refund policy is a simplified version of the refund policy and should not be used as legal document. It’s important to consult with a legal professional to make sure that the refund policy is compliant with the UK laws.